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Frequently Asked Questions

How much does this Healthy Vending program cost?

This program is FREE. Your location hosts the machine – the machine is owned by the local Fresh and Healthy Vending Ambassador who implements all the service required. These “Ambassadors” are trained, uniformed professionals.

What commission can I expect each month?

Fresh and Healthy Vending’s local Vending Ambassadors will provide your location with a detailed report of the prior month’s sales at the end of each month. They will also include a check for the negotiated amount. In most cases we are prepared to offer 15% of the net profits generated from the machines; however, in some cases we can negotiate. Many locations have seen greater commissions since removing their old vending and installing Fresh and Healthy Vending.

What if our location is under a competing vending contract?

Fresh and Healthy Vending is all about choice. Our machines go side by side with other (not so healthy) vending machines all the time. Most contracts are written specifically to disparage competition. However, we have developed specialized menus to bypass these contracts. To find out more about whether you can receive a Fresh and Healthy Vending machine, please contact a Fresh and Healthy representative.

We have a large percentage of students on the Federal Free Lunch Program. What if vending violates our guidelines?

All Fresh and Healthy Vending machines come equipped with “timers” which locks down the machine at specified times/durations based on your school’s policies.

What are the prices of items?

Our range of products sells between $0.75 and $3.00, depending on the product type. To find out more about our products and pricing, be sure to request a catalogue from a Fresh and Healthy representative.

Once I sign up for the program, when will the FHV machines be delivered?

The lead-time for machine delivery averages between 6-8 weeks depending on various factors. In the weeks prior to delivery, Fresh and Healthy Vending will send you information on products, delivery and installation procedures, and a checklist to ensure the installation goes smoothly without disrupting your business/school.

What happens if the machine takes the money, but doesn’t vend?

Fresh and Healthy Vending machines are equipped with “Sure Vend” technology. Should a customer make a purchase but the product doesn’t fall, two sensors are triggered. The machine will attempt to spin the coil two additional times. If product still does not fall, the machine display will advise the customer to make another selection or press the cash return button for an immediate refund. This prevents the need for the location to issue any out-of-pocket refunds.

What happens if there is spoilage?

Fresh and Healthy Vending machines are state-of-the-art and linked to a satellite. That satellite will send a signal to our local ambassador’s smart phone informing him of the need to re-stock, or if an item is approaching its expiration date.

Do the Fresh and Healthy Vending machines meet and exceed all the nutritional guidelines?

Our in-house Products Department works closely with Nutrition Directors to ensure all products placed in the machines meet and/or exceed nutrition guidelines. Fresh and Healthy Vending has worked side by side with organizations such as Alliance for a Healthier Generation to collaborate specialized menus for schools participating in the program. We cater to every state’s guidelines.

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